View solution in original post 1 Like Share Reply 3 REPLIES vsys_remo Cyber Elite A TAC agent pointed out that going to Portal>Agent>App>App Configurations>Use Single Sign-on (Windows) and setting that to 'No' will keep the credentials from populating automatically. Select and remove the passwords you wish to clear. Issue. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. Open the Credential Manager (credwiz.exe to view Website and Windows credentials. It is possible to authorize external Microsoft accounts for some . This is expected behavior. By continuing to browse this site, you acknowledge the use of cookies. Internet credentials. Select Repair GlobalProtect. The network is rediscovered from the GlobalProtect icon in the task tray. On a Windows system, the information is stored in the registry at: HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect\Settings\LatestCP. Portal address --> SAML AUTH --> AzureAD --> GP Browser popup (stuck with username from previous login). However we have a weird little issue where some users (two so far) only have to provide MFA when connecting - globalprotect does not prompt for username/password. Select and remove the passwords you wish to clear. The User-ID and password are stored on the client machine when "remember me" is used by an administrative level account. When the user clicks "Sign Out", a warning is presented indicating that the saved credentials will be cleared: Click on the Windows Icon found to the bottom left of your screen. Type Add or Remove Program and hit Enter. Launch GlobalProtect client UI (when logging into the system). To clear your credentials, simply click on the icon next to your username. Unfortunately I don't have the authority to change it to use the . Scroll down and click on GlobalProtect. You will be asked whether you to clear the saved credentials from GlobalProtect; please click on "OK" (Yes). Click Modify. Oct 26th, 2021 at 12:17 PM. I've come across in the config Network>GlobalProtect>Portal>Agent and changing Save User Credentials to 'No'. 11-10-2018 10:58 AM If you don't want to use cached credentials you need to change "Save User Credentials" in the Portal>Agent>Authentication config to "no". Note: The information stored in registry is encrypted. I thought if you enable cached credentials then thes - if possible - will be used for portal and gateway. Click on the Windows Icon found to the bottom left of your screen. You will be asked whether you to clear the saved credentials from GlobalProtect; please click on "OK" (Yes). Please enter your new . still resulted in cached creds. The GlobalProtect client is launched when logging into the system. That has helped us with cached credentials for websites. Open the Internet Control Panel (inetcpl.cpl), go to Content, scroll to Autocomplete, click Settings, and click on Manage Passwords. To clear your credentials, simply click on the Sign Out button next to your username. If this is browser based, you can try using inPrivate/Incognito mode and/or a different web browser. By design, the "sign out" button is meant to clear the user credentials. Global Protect Clients (Windows, Mac, IOS, Android) Cause The user is clicking the "Sign Out" button to disconnect from GlobalProtect. When executing the command clear user-cache for a specific IP address, it clears the user from the dataplane, but not from the management plane. Type Uninstall a Program and hit Enter. This is actually all working well for the most part. The GlobalProtect client refreshes the cached portal configuration every 24 . This website uses cookies essential to its operation, for analytics, and for personalized content. Single Sign On - the username is retrieved from the credentials supplied for the device logon (for example Windows PC domain login) saved user credentials - in the GP Portal Agent configurations under the Authentication tab, the administrator can choose "Save User Credentials" and set it to "yes" or to "save username only". Below are three examples of its behavior: View the initial IP-user-mapping: I can't seem to clear the user it tries to authenticate with against other GlobalProtect environments who also are using SAML web browser auth via the GlobalProtect browser. Windows 7. You can now exit this window if it does not automatically close and log onto the GlobalProtect VPN application as usual. . It is set up to take domain credentials, plus microsoft MFA, plus checks for a certificate on client machine. Rediscover the network from GlobalProtect icon in the task tray. Click Finish. You could also see about authorizing the external domain user (Guest) for your application. 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